00:00 | Introduction
00:36 | Topic Intro
01:41 | 11. Forms
03:27 | 12. Use of language
04:50 | 13. Customisation
05:59 | 14. Sharing content
06:38 | 15. Re-learnability
07:17 | 16. User research
08:08 | Conclusion
Twists & Turns | The Paul Dunlea Group
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