If I told you the average employee toggles 1,200 times per day between applications, would you believe me?In my latest AI with Alec podcast, Chuck Doerr, co-Founder + CIO of HERE, not only confirmed this staggering reality but laid out a number of practical ways to operationalize enterprise AI aka translate the AI-first memo movement into results.An origin story that has resulted in deep and wide adoption across the Financial Services industry, Chuck’s perspective on enterprise AI hype vs results, especially within Financial Services is nuanced and refreshing to hear.1️⃣ Harvard research shows the “Toggle Tax” includes knowledge workers toggling 1,200 times per day, context switching that is a hidden productivity killer HERE is addressing via “Super Search”2️⃣ Helping enterprises convert an AI-first memo into a mindset shift and ultimately an environment where the work can start to get done within “this framework of trust around using AI” in a way that embraces “observability, explainability and verification”3️⃣ Enabling enterprise AI to interpret the digital exhaust in real-time, unlocking next best action, scale the problem solving approach of top performers, introduce analytics that can benefit all sorts of cross-functional initiatives is stepping into an enterprise AI operating system…a territory I’m all aboutWhile HERE has deep roots in Financial Services, their expansion into Call Centers and other environments where decisions must be made “with high fidelity, low error rates, and rapidly” through a “single pane of glass” makes a ton of sense.Check out the interview to learn more.
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