The podcast presents an interview with Saurabh Gupta of HFS Research, where he discusses artificial intelligence (AI) and its impact on business transformation. Gupta introduces the "Three Ps" of AI value proposition: prediction, personalization, and productivity, noting that many companies overly focus on productivity at the expense of the other two. He highlights the emerging trend of "services as software," where the lines between traditional software and services blur, driven by AI's ability to productize solutions. Gupta also addresses the challenges of scaling AI projects beyond pilots due to existing technical, data, and process "debts," and emphasizes that AI should augment human capabilities rather than replace them. The conversation concludes with a discussion on the future of Global Capability Centers (GCCs), advocating for their role in driving innovation and the necessity of collaboration between GCCs and Global System Integrators (GSIs) in an AI-driven landscape.

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