Text Kristen your thoughts or feedback about the show

We don’t talk enough about the simple stuff in business — like saying thank you, acknowledging a message, or showing basic respect and professionalism. But today, I’m calling it out.

In this episode, I’m diving into why modern business etiquette still matters — and how it can actually become a quiet superpower in your brand. I’m sharing a few real-life moments that sparked this conversation (including my swim team group texts and a frustrating Instacart experience) and unpacking how small gestures build trust, credibility, and connection with clients.

And here's the good news: you don’t have to manually remember it all. You can (and should!) automate thoughtful touches with tools like 17hats so that simple courtesies don’t fall through the cracks when life or business gets busy.

✨ Topics covered:

• The role of etiquette in the digital business world
• Why the “little things” can make a big brand impact
• How systems can support better follow-through and client experience
• Personal stories that prove why this matters more than ever
• A gentle reminder: none of us get it perfect — and that’s OK

Book a free consult with me to chat about your systems.

ICYMI 

Episode 152: How to Prioritize When You’re Overwhelmed AF

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