In this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of being a solo tech support consultant, including balancing large business clients with residential work. Adam shares his innovative equitable pricing model, designed to make tech support accessible to everyone, regardless of their financial situation. The conversation also touches on tools like TailScale and Alectrona Patch, effective strategies for leveraging tech tools as a solo consultant, and the nuances of building and maintaining client trust in both residential and business settings.

00:00 Introduction and Welcome Back, Adam Rice!
00:28 Adam's Background and Living in Philadelphia
02:08 Residential vs. Business Clients
02:47 Solo Consulting and Family Involvement
06:45 Challenges of Hiring and Subcontracting
16:35 Marketing Strategies and Client Demographics
21:39 Private Equity and Client Stability
27:20 Navigating Business Without Contracts
28:33 Shifting Focus to Residential Clients
29:58 The Importance of Client Relationships
31:47 Discussing Business Rates and Models
32:54 Implementing Equitable Pricing
35:03 Challenges and Benefits of Sliding Scale Pricing
48:58 Tools and Techniques for Business Efficiency
57:53 Concluding Thoughts and Future Plans