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The Exponential CX Team: How One CX Team Increased Its Impact By 50X

The Exponential CX Team: How One CX Team Increased Its Impact By 50X

Released Thursday, 7th August 2025
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The Exponential CX Team: How One CX Team Increased Its Impact By 50X

The Exponential CX Team: How One CX Team Increased Its Impact By 50X

The Exponential CX Team: How One CX Team Increased Its Impact By 50X

The Exponential CX Team: How One CX Team Increased Its Impact By 50X

Thursday, 7th August 2025
Good episode? Give it some love!
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The Power Core Concept from Jeanne Bliss, the original Chief Customer Officer.


Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

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From The Podcast

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

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