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"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

Released Friday, 25th April 2025
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"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

Friday, 25th April 2025
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In this episode, we sit down with Janet Xinyi Guo, a leading expert in data management and digital transformation at Lloyds. With over 7 years of experience driving one of the UK’s largest digital transformation programs, Janet brings deep insights into the intersection of AI, data ethics, and responsible data usage.

Content:

00:00 – Introduction

03:15 – What is Data Ethics?

06:40 – The Role of AI

10:20 – Responsible AI

14:05 – Data Centralisation

17:30 – Data Storage

21:10 – Enhancing Customer Experience

24:45 – Surfacing the Right Data

28:20 – Navigating Regulations like GDPR

 

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

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