This episode of the Designing Enterprise Platforms podcast from Early Adopter Research (EAR) focuses on a topic that is pandemic related. The episode is about the key internal usability metrics for understanding the productivity impact of the pandemic. EAR’s Dan Woods speaks with Brian Berns, the CEO of KNOA, a company that focuses on tracking metrics about the user experience and usability, and they offer a service that tracks users. They’ve noticed a lot of interesting things going on with the workforce during the pandemic.