An interview with Kim Patterson, President of Empire Management Group and Little Caesars franchisee, shares her journey in the food service industry and the challenges and opportunities of owning a franchise. She emphasizes the importance of staffing and creating a positive work culture in the fast food industry. Patterson also discusses the evolution of the quick service restaurant industry, including the use of AI and analytics, and the impact of COVID-19. She highlights the benefits of the Little Caesars hot and ready model and the integration of third-party delivery services. Patterson concludes by recommending the book 'Good to Great' by Jim Collins and podcasts like 'Huberman Lab' and 'Diary of a CEO' for business insights.