In this episode of Evolving to Exceptional, Jessica sits down with Chief People Officer Kelly Bosak for a deep conversation about how leaders can shift from being task-driven bosses to transformational coaches. Together, they explore how active listening, emotional insight, and coaching-style questions can create truly human-centric leadership. Discover why burnout might really be boredom, how to develop embodied presence, and why listening for what’s not being said can change your leadership forever.

What You’ll Learn in Part 1:

• The difference between intellect and insight—and why insight leads to lasting change

• How to become the kind of leader who inspires and unlocks potential

• What it means to listen with your whole body (head, heart, and gut)

• The connection between emotional intelligence, psychological safety, and high performance

• Why traditional “soft skills” are actually some of the hardest and most essential

Don’t miss Part 2, where we dive into how to regulate your nervous system, repair ruptures, and lead with emotional presence.

About Kelly Bosak: Kelly Bosak has beyond 20 years of experience and expertise in human resources to include learning and development, talent acquisition, total rewards, and performance management. She is currently the Chief People Officer at Lettermen’s Energy. During Kelly’s career she was honored as a member of the 40 under 40 class by Ingram’s magazine, received a Best Practices award from the Association for Talent Development, and facilitated a press conference with Tom Watson and George Brett. Kelly is a Past President of the Society for Human Resource Management of Greater Kansas City chapter and serves on the leadership council of the Mid America ALS Association. Kelly holds a BS in Human Resources from Kansas State University and maintains the SPHR, SHRM-SCP, and CAALF™ (Certified Art of Active Listening Facilitator) credentials.

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