In this edition, we feature a conversation between HfS CEO and Chief Analyst, Phil Fersht and Gajen Kandiah--executive Vice president for business process services and digital works at Cognizant.

In March and April of 2016, with input from the Cognizant Center for the Future of Work and the Cognizant BPS practice HfS Research surveyed more than 370 enterprise service buyers. The key objective was to understand how the operational fabric of enterprises is being impacted by new standards, Automation, As-a-Service delivery models, SMAC-based digital process change and mandates from the C-Suite to restrict labor recruitment initiatives.

The results show a fundamental shift in organizational thinking from the old silioed approaches to sourcing.