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Improve Customer Experience by Eliminating Customer Focus Boundaries

Improve Customer Experience by Eliminating Customer Focus Boundaries

Released Friday, 9th July 2010
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Improve Customer Experience by Eliminating Customer Focus Boundaries

Improve Customer Experience by Eliminating Customer Focus Boundaries

Improve Customer Experience by Eliminating Customer Focus Boundaries

Improve Customer Experience by Eliminating Customer Focus Boundaries

Friday, 9th July 2010
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'Customer-focus is important for certain job roles, but for other roles, we rely on our own wisdom.’ This is poisonous thinking when some parts of your company are excused from customer-focus. From the blog Customer Experience Optimization: (2:47)

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ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz

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