From using emergency systems to training others - Tom Louis currently serves as the Enterprise Training Manager for https://emergencyreporting.com/ (Emergency Reporting), serving over 7,000 EMS and Fire agencies around the world.As a retired battalion chief, from the Green Valley Fire District in Arizona, Tom was very familiar with Emergency Reporting. He started working for them in 2011 (as a part time trainer), then as a full time DoD/International Trainer in 2013, Business Dev. Analyst in 2018, and now Enterprise Training Manager in Jan 2021. He was recently the project manager of Emergency Reporting’s inaugural virtual summit, ADAPT 2020.Are you ready for some Red Hot insights into the emergency reporting industry? Let’s dive right into the episode with Tom.[00:01 - 04:39] Opening SegmentI welcome and introduce Tom LouisEmergency ReportingFrom Battalion Chief to Document sideTom gives some background to Emergency Reporting World leader in cloud-based fire and ems records managementExample of the modules available for fire services [04:40 - 13:29] Using Data to Fuel Higher Level AbstractionsTom talks about the projections that the modules allow for Putting in good data to get out good intel Future projections using historical dataThe example of equipment measurement How long Emergency Reporting has been aroundFounded in 2003 From using the software to in charge of itTom’s experience Tom talks about the adoption curve The difficulties embracing change Using data to justify Change Money, Manning, Machines The use of technology in the service Logging in from anywhere[13:30 - 22:27] The Adaptiveness of ADAPT 2020; Firing Up a Virtual ConferenceTom talks about unique data found from the experiences of 2020Not monitored in real-time Focus on repository Tom talks about ADAPT 2020 and its adaptive activities Dog roll virtual summitThe people who were in attendanceExamples of the speakers and educationGoing above software to contribute to the community Tom shares around sponsorship Microsoft as a global sponsor Sponsors of single sessionsChanging away from on-site activitiesExamples of mentors Using EventSquidIn the process to 2021On-site vs. fully virtual Virtual as a way to go for a conference of this magnitude[22:28 - 30:56] Closing SegmentTom breaks down the sessions analysisExamples of what sessions offeredA couple of 100 sessionsPreserving bandwidth Microsoft TEAMS as a streaming platform Tom’s advice for platform delivery and engagement Tom shares some wisdom with those following similar constraintsHave a vision for execution Learn the software!Don’t be fearfulHow to reach out to TomLinks below Final words

Tweetable Quotes:“This is just one more tool in the toolbox, but it’s an essential one because data drives the fire service now… humans are in the driver's seat.” - Tom Louis“We talk about putting good data in so you can get good information out; good intel and actionable intel out.” - Tom Louis“Emergency Reporting does more than just software… we also want to contribute in bigger and more important ways to the community.” - Tom Louis

Resources Mentioned:https://www.microsoft.com/en/microsoft-teams/group-chat-software (Microsoft Teams)

You can reach Tom on https://www.linkedin.com/in/thomas-louis-aa952818/ (LinkedIn). Visit https://emergencyreporting.com/ (https://emergencyreporting.com/) to learn even more about their work.

You can connect with me, Michael Kranitz, on https://www.linkedin.com/in/kranitz/ (LinkedIn) or by emailing me at michael@kranitz.com. This show is brought to you by https://learnabout.eventsquid.com/ (Eventsquid). Visit the website and contact us so we can help you never worry about your event software ever again by tailoring our work