In this final solo episode, Peter dives into the latest Salesforce Field Service (SFS) roadmap updates and their impact on key field service personas. Building on earlier discussions about aligning tools with personas, Peter highlights three exciting new features that will enhance operations across dispatch, technician, and management roles. With insights from the Dreamforce 2024 keynote, this episode explores how these innovations—such as exception management, offline data capture, and field service intelligence—promise to elevate performance, streamline workflows, and support employee well-being.

Hosted on Acast. See acast.com/privacy for more information.