Summary

In this episode, Ross Huartt interviews Kevin Dooley, CEO of Kahi Inc., about his journey in the restoration industry and the challenges he has faced. Kevin shares how he got started in the industry as a teenager working with his father, and how he eventually started his own restoration company. He also discusses the changing market dynamics in the industry and the need for technology to stay competitive. 

Kevin hints at a new strategy he has been working on to democratize the equipment rental business in the restoration industry. Kevin Dooley and Ross Huartt discuss the development of disruptive models in the property restoration industry. Kevin shares his experience in building technology solutions for the industry, starting with automating field service data collection. 

They also discuss the importance of data collection and transparency in the property restoration process, particularly in the context of sustainability and ESG initiatives. Kevin talks about his recent event where he flooded his own building to demonstrate the effectiveness of drying techniques and to facilitate knowledge sharing among industry professionals.

Takeaways

• The restoration industry can be challenging, as it involves working in high-stress, high-stakes environments and dealing with customers who have experienced property damage.
• The market dynamics in the restoration industry are changing, with the entry of new players and increased competition.
• To stay competitive, Kevin has invested in technology and developed a tech-minded approach to his business.
• The property restoration industry is ripe for disruption through the use of technology and automation.
• Data collection and transparency are crucial in the property restoration process, providing accurate information and improving outcomes.
• The convergence of exponential technologies, such as IoT and AI, is enabling new business models and opportunities in the industry.
• Sustainability and ESG initiatives are driving the need for more efficient and environmentally friendly restoration practices.
• Kevin's flooding event showcased the effectiveness of drying techniques and facilitated knowledge sharing among industry professionals.