You may remember that in December 2020, Mark Galardo, Senior Vice President of Network Planning & Revenue Management at Air Canada joined Let's Shape The Future to discuss The New Normal for Airlines.

Over a year has passed since that episode so what better time to review our 2021 predictions! Mark rejoins host Ben Dickinson to discuss a wide array of topics, including the rates of passenger return, impact of Omicron, the importance of attracting and retaining the best talent plus more.

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