I am excited to have Sameer Narkar, the founder of Konnect Insights. This unified customer experience management platform brings together social listening, omni-channel ticketing, analytics, and AI under one roof.

In this conversation, Sameer Narkar, founder of Konnect Insights, shares his journey of building a successful SaaS company focused on customer experience management. He discusses the importance of bootstrapping, the role of AI in enhancing customer interactions, and strategies for global expansion. Sameer emphasises the need for effective sales teams, the evolution of product management roles, and the impact of AI on job markets. He also touches on pricing strategies, the significance of brand logos versus revenue, and fostering a people-first culture within the organisation.

Timestamps

00:00 The Genesis of Konnect Insights

04:12 Bootstrapping Success: The Journey Without Funding

10:02 AI in Customer Experience: The Future Unveiled

14:03 Defensibility in a Competitive SaaS Landscape

17:16 Pricing Strategies: Shifting from Seat-Based to Usage-Based

19:13 Evolving Product Management: The Role of Teams

23:16 The Future of Engineering and AI's Impact on Jobs

28:02 AI in Customer Support: A New Era of Experience

30:18 The Impact of AI on Jobs

31:33 Strategies for Global Expansion

34:43 Hiring for Sales and Partnerships

38:01 Building a Sales Playbook

40:22 The Role of Discounts in Sales

43:55 Quality of Clients vs. Revenue

48:05 Building a People-First Culture

50:08 Future Product Innovations

Sameer’s Links 

LDN– https://www.linkedin.com/in/sameernarkar

Website - https://konnectinsights.com/

My Links 

Podcast: https://lifeselfmastery.com/itunes

Newsletter: https://partner-grow.beehiiv.com/subscribe

YouTube:  youtube.com/lifeselfmastery

Twitter: https://twitter.com/rohitmal

LinkedIn: https://www.linkedin.com/in/rohit857/