Welcome Kerry Liu, Founder of Rubikloud, and Kanchana Padmanabhan, Manager of Data Science. It was about a decade ago that this idea of Omnichannel began to take hold. Traditional retailers saw it as a "concept" as their predominantly bricks and mortars presence continued to be the focus channel to serve their customers. Fast forward to 2018 and Machine Learning is bringing this concept into fruition.

I had the pleasure of meeting with CEO Kerry Liu and Manager of Data Science, Kanchana Padmanabhan of Rubikloud, a Toronto-based software company that has come the closest to delivering on this promise today.

In this episode we discuss:

• The beginnings of Rubikloud
• The fragmentation of retail today and the challenge to succeed by harmonizing customer experiences from all chanels
• Data and GDPR challenges
• The future of retail