Erika Jordan has the superhuman ability to manipulate customer service representatives into giving her refunds, coupons, and everything but the kitchen sink. She has come to call this skill “Laureling,” and in this episode, she walks us step-by-step through her process, giving tips and tricks to maximize each and every Laurel, and tells the stories of her favorite Laurelings.

Find Chris @thechrisderosa.

If you need help with your own attempts at laureling, email Laurel@loudandcurious.com.

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