We made it through a year that blindsided ALL of us--give yourself a hand and cut yourself some slack for making it to the other side of 2020! In this new year, when we can now see a little more clearly what lies ahead, how do we adjust to the changes that we KNOW are happening; in our industry, in the way we do our jobs, in the resources we use to do those jobs? Heather and Kaytee chat about how to pivot if you find yourself in a struggling industry, or even just struggling in your current work environment. Also: close-up magic and flying cockroaches.