When it comes to customer service, what do you think is the most dominant trend in the industry?

AI in customer experience can be seen as the most dominant trend. Does it really enhance the customer experience strategy? How are businesses incorporating AI technology to meet their business goals?

AI-powered chatbots can be seen as the first point of interaction for customers on eCommerce sites. Amazon is developing an AI-powered system to manage customer queries. Read More : Role of AI in Improving Customer Experience