Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh

Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh

Released Tuesday, 10th June 2025
Good episode? Give it some love!
Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh

Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh

Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh

Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh

Tuesday, 10th June 2025
Good episode? Give it some love!
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As the Snr Director of PS, Jeff has established and scaled Lucid's first Professional Services (PS) function, evolving it into a strategic growth engine driving customer success, revenue and production adoption. In this episode, Jeff speaks with host Jonathan Corrie about transforming Services and reimagining it as a growth engine not a cost center. 

Some key highlights in this episode include: 

  • Pricing Strategies: Connect Customer Needs & Show ROI
  • Transformative Sales Strategies & Executive Alignment
  • Monetizing Services - Structured Packaging & Clear Scoping
  • Compelling Storytelling for New Software Adoption
  • Change Management - Setting Realistic Expectations for Success

Jeff is also a member of the Services Delivery Alliance (SDA), a community of peers in the Professional Services industry. Find out more here.

 

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