Five blind spots that get in the way of customer understanding and growth - Interview with Toni Keskinen of 180ops by Punk CX: Customer Experience Insights with Adrian Swinscoe | Podchaser

Episode from the podcastPunk CX: Customer Experience Insights with Adrian Swinscoe

Five blind spots that get in the way of customer understanding and growth - Interview with Toni Keskinen of 180ops

Released Tuesday, 22nd July 2025

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Five blind spots that get in the way of customer understanding and growth - Interview with Toni Keskinen of 180ops

Five blind spots that get in the way of customer understanding and growth - Interview with Toni Keskinen of 180ops

Tuesday, 22nd July 2025

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From The Podcast

Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.

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