Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega by Punk CX: Customer Experience Insights with Adrian Swinscoe | Podchaser

Episode from the podcastPunk CX: Customer Experience Insights with Adrian Swinscoe

Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega

Released Wednesday, 6th August 2025

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Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega

Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega

Wednesday, 6th August 2025

Good episode? Give it some love!

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From The Podcast

Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.

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