I have a confession.....Poor customer service drives me bonkers. And I know I'm not alone.  BUT is it really the entire fault of the person serving us? Could we, as customers, help make the experience better? 

Tune in as I share some tips on how to do this.....and replacing an awkward exchange with an awesome one. 

Want to read more about it? Check out the blog which includes links to studies: http://bit.ly/2YPKuNz

Here are some Conversation Sparkers too, from the fabulous Vanessa Van Edwards of the Science of People: http://bit.ly/2YR514C

Want to share some of your experiences or tips? We'd love to hear from you!  Why not leave us a voice message here on the podcast at http://bit.ly/2OwHh1B or drop us a message on the Facebook page http://bit.ly/2JoSZXI or email iamawesomepodcast@gmail.com.