Well, another year is underway and it's set to be another exciting one for the retail industry. We've already seen plenty of disruption from new technologies over the last twelve months and if the pace of innovation is to go by, that disruption will continue throughout 2020 and beyond.

At the same time, many of the concepts that have always held true will continue to apply, and retailers are starting to adopt a more data-driven approach to technology and to only invest in new trends if they can demonstrate a return on investment.