Ramzi Yakob, Digital Strategy Lead at Aviva, examines the flaws that make us human. We make mistakes, miss important information, get tired, have biases... What would happend if we could design services that were even better than human? This Service Lab is a collaboration with the super-smart folk over at Adaptive Lab.

Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.