We’ve all experienced it before -- you go to your favorite website, but it’s not loading. Or you try clicking on a link to complete a transaction, but your browser times out and you get an error message. It can be frustrating to deal with outages and similar issues from a user perspective, but let’s see what it looks like from the other side. What happens when these incidents occur, and what does it take to get everything running smoothly again?

On this episode, we look at incidents from three different angles: infrastructure, support, and leadership. Mads Hartmann, Cori Schlegel, Antoinette Smith, and Emmett Walsh take us through how their team fixes outages and other issues, while senior support engineer Tasha Hewett shows us how she gracefully handles support issues, and we end things off with a few words from our CEO, Anil Dash.

Looking for bonus content? Our app collection for this episode is where it's at, including links to Glitch apps, profiles, articles, and other information mentioned in this episode!

Credits: 

• Executive Producers: Maurice Cherry, Keisha "TK" Dutes
• Editor: Brittani Brown
• Engineer: Keisha "TK" Dutes
• Mixing: C.