From Automation to Empathy: Redefining Customer Conversations with Data & AI

From Automation to Empathy: Redefining Customer Conversations with Data & AI

Released Friday, 7th March 2025
Good episode? Give it some love!
From Automation to Empathy: Redefining Customer Conversations with Data & AI

From Automation to Empathy: Redefining Customer Conversations with Data & AI

From Automation to Empathy: Redefining Customer Conversations with Data & AI

From Automation to Empathy: Redefining Customer Conversations with Data & AI

Friday, 7th March 2025
Good episode? Give it some love!
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Hosted by⁠ Rhetta Chappell⁠

Conversation with⁠ Jordan Walsh and⁠ Dr Tom Verhelst

Join us on the Show Me the Data podcast as we explore AI adoption in finance with Jordan Walsh, an experienced Growth Strategist at Suncorp Bank specialising in artificial intelligence and home lending. With over 20 years of leadership experience at prominent Australian companies, Jordan has successfully leveraged AI to predict consumer behaviour and solve complex business challenges such as price sensitivity, retention, and acquisition.

In this episode, Jordan shares insights on how AI transforms customer interactions, the importance of aligning AI projects with business objectives, balancing data-driven approaches, and addressing ethical considerations like bias and privacy.

This conversation is perfect for financial professionals, and anyone interested in AI's future in finance, offering actionable strategies and thought-provoking discussions on the evolving landscape of AI in financial services.

If you have any questions or comments, you can contact us at ridl@griffith.edu.au. Griffith University and the Relational Insights Data Lab (RIDL) are dedicated to building and supporting thriving communities. We believe that the right data, in the hands of the right people, can change lives for the better. We are committed to collaborating and co-designing solutions which address long standing, complex socio-economic problems. If you or your organisation would like to collaborate or learn more about the important work we do, please get in touch. We'd love to hear why data matters to you.

Thank you for listening to Show Me the Data.

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