Too many tools, too many silos between data and collaboration, Outages take too long to Identify Root Cause and There is So Much Noise Abstract:  TIAA had a goal – to replace Legacy Monitoring with an AIOps approach.  What did that mean?  They had to find a better way to break down the silos between data and collaboration and start focusing attention on the right things with the right people.  Monitoring had become about MTTI (mean time to innocence) instead of fixing the fight issues more quickly and finding a way to move from ‘reacting’ to outages to ‘preventing’ them.  ITSI has become the ‘aggregator’ of monitoring data and will help TIAA move from the old Dinosaur Approach of being event driven to the AiOps approach of Service and Priority Driven.  Learn about the Journey, the Lessons Learned, and the Best Practices to Ensure Success.  

Speaker(s)
Emily Duncan, ITOA Specialist, Splunk

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1346.pdf?podcast=1577146212

Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence
Track: IT Operations
Level: Good for all skill levels