2025 is an era of transformation for global business services. Whether that’s operating model transformation, process transformation or digital transformation. The expectations we put on our transformations are high, we expect them to dramatically cut operating costs, give us an edge over the competition and increase customer loyalty. However, more often than not, these transformations fail – and one of the primary reasons is the data! It all comes back to the data! That’s the data we input into our shiny new AI tools, the KPIs we track and how we analyze what we have.

With that in mind, SSON invited data and process expert Christophe Martel, CEO, Fount Global to talk to us about data – and specifically Friction Data.

Fount believe that “The future of work is flow” and their innovative solution looks at gathering friction data using the voice of your employees! Which helps remove friction and boost people’s productivity! 

Note: During the episode we talk about an upcoming webinar Fount Global are hosting with PepsiCo and TI people on the 9th July 2025. If you are keen to join, sign up here.