Bob Roark shares his wisdom around Collaborating for Success (in the IT/CX Space), discussing:

· Where things currently stand, and how we got here

· His definition of true communication, and how to best communicate with our customers- as well as within our organizations

· His top 3 pieces of advice for meeting- and exceeding- customer expectations

· The goals he'd suggest we keep at the forefront when it comes to collaborating for success in 2020

He then finishes up by sharing his opinion of/experiences with Vail Resorts.