Episode from the podcastTalk Time: The Contact Centre Podcast

Transform Your Contact Centre Through Punk CX with Adrian Swinscoe

Released Wednesday, 17th July 2024

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Transform Your Contact Centre Through Punk CX with Adrian Swinscoe

Wednesday, 17th July 2024

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In this episode of Talk Time with MaxContact, Adrian Swinscoe returns to discuss his Punk CX philosophy and its application to the rapidly evolving customer experience landscape. Adrian challenges conventional wisdom in CX, advocating for a more disruptive and innovative approach to improve outcomes for both customers and businesses.

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From The Podcast

Welcome to Talk Time with MaxContact, your go-to podcast for all things contact centre-related. Join us as we delve into the latest trends, strategies, and technologies shaping the world of contact centres. We explore topics ranging from operational best practices and team management to the role of AI in transforming customer interactions. Each episode features conversations with industry experts, sharing insights and practical tips to enhance your contact centre's performance. Tune in to Talk Time with MaxContact and be part of the conversation shaping the future of contact centres.

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