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Measuring real customer perception of networks performance: The first step to automating corrective actions

Measuring real customer perception of networks performance: The first step to automating corrective actions

Released Wednesday, 2nd November 2022
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Measuring real customer perception of networks performance: The first step to automating corrective actions

Measuring real customer perception of networks performance: The first step to automating corrective actions

Measuring real customer perception of networks performance: The first step to automating corrective actions

Measuring real customer perception of networks performance: The first step to automating corrective actions

Wednesday, 2nd November 2022
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With a global market expected to grow at a compound annual growth rate of 5.4% from 2021 to 2028, the telecommunications industry is one of the fastest growing markets in the world, and one of the most challenging also. Rising costs associated with the roll-out of 5G infrastructures and MEC (Multi-Access Edge Computing), soaring demand for high-speed data connectivity, and third-party companies that join capabilities and create advanced solutions, are just some of the key drivers in the telecom industry. Operators such as Telefonica, leading Spanish telecommunications company with presence in Europe and America, are faced with a unique challenge: transform constantly in order to adapt to the new commercial models, partners and new technologies the market demands. To discuss how Telefonica, as a Communication Service Provider, is able to provide a Smart Space Ecosystem to various verticals including the management of new partners and solutions, and the corresponding monetization of these new commercial relationships, that transform their operations so that they service customers in a flexible way, and the opportunities they believe will disrupt the market even further, we have invited Jose Luis Garcia Amores, B2B IT Enterprise Architect at Telefónica, to join us today. Listen to the first episode of our podcast series dedicated to the telecommunications industry where, together with our guests, we discuss the challenges operators are facing and the transformations they need to go through in order to be able to provide services to an increasingly demanding market. Guests: Jose Luis Garcia Amores - B2B IT Enterprise Architect at Telefónica Global CTIOLuis Fernando Rubio - Telecom Executive Director at NTT DATA Europe & LATAM

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