Cognitive automation combines artificial intelligence and process automation capabilities to improve business outcomes. It offers cognitive input to humans working on specific tasks and enhances their analytical capabilities. According to specialists, businesses that adopted cognitive automation tools were able to automate approximately 50% – 70% of their tasks, cut down data processing time by 50% - 60% and even achieve triple-digit ROI. However, cognitive automation hasn’t always been a cutting-edge technology. Traditionally, it was associated with call centers but with the latest advancements, it has become a key part in the transformation of operators.

Here to discuss several topics such as how these AI/ML techniques will enable human assisted AI, their pivotal role in the journey to zero touch automation, how they will help reach a predictive mindset that will reduce the operation costs for the networks, and how they shouldn’t be associated with redundancies but rather be considered ways to cope with the increasing complexity of the networks, are André Antunes Vieira, Service Orchestration and Network Automation Leader at Celfocus, and Fernando Rex, Partner and Head of Network Business at NTT DATA Europe & LATAM.

Listen to the seventh episode of our podcast series dedicated to the telecommunications industry where, together with our guests, we discuss how network cognitive automation can help accelerate CSPs digital transformation journey.

Guests: André Antunes Vieira - Service Orchestration and Network Automation Leader at CelfocusFernando Rex - Partner and Head of Network Business at NTT DATA Europe & LATAM