Hyoun Park, principal analyst at Nucleus Research, and George David, president at CCMI, review telecom expense management (TEM) trends from 2012, and discuss what to expect in 2013. Find out why midsize organizations began to embrace TEM solutions more fully this year, plus understand how mobility, BYOD, and apps are forcing enterprises to control spend in whatever way they can. As for what2019s to come in 2013 for TEM, expect more change and more unexpectedness. A shifting economy, the expansion of managed IT services, and rapid-fire tech changes, promise to keep the TEM marketplace hopping. Our Junkies give you the breakdown that will get you thinking in the new year.