In the second part of Clint’s conversation with researcher, writer, and educator Indi Young, the focus shifts to empathy and how to better understand the full human experience behind every team member, customer, or stakeholder. Indi also shares why group discussions can’t replace one-on-one listening sessions, how cultural norms shape our willingness to share, and why AI can’t replicate the nuance of real human insight. This is the second part of a two-part conversation.