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416: Can Employees Keep Up With Customers’ Tech Expectations?

416: Can Employees Keep Up With Customers’ Tech Expectations?

Released Wednesday, 13th August 2025
Good episode? Give it some love!
416: Can Employees Keep Up With Customers’ Tech Expectations?

416: Can Employees Keep Up With Customers’ Tech Expectations?

416: Can Employees Keep Up With Customers’ Tech Expectations?

416: Can Employees Keep Up With Customers’ Tech Expectations?

Wednesday, 13th August 2025
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6
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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