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S2. EP9 - Has the pandemic changed the Contact Centre industry forever?

S2. EP9 - Has the pandemic changed the Contact Centre industry forever?

Released Friday, 18th September 2020
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S2. EP9 - Has the pandemic changed the Contact Centre industry forever?

S2. EP9 - Has the pandemic changed the Contact Centre industry forever?

S2. EP9 - Has the pandemic changed the Contact Centre industry forever?

S2. EP9 - Has the pandemic changed the Contact Centre industry forever?

Friday, 18th September 2020
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The BGL Group shifted its entire customer service team to a remote working model in just 10 days, an extraordinary feat of agile and innovative thinking.

In this podcast, Lisa Steele, Customer Service Director of BGL Group joins Matt and Simon in the pod booth to discuss how the team managed to mobilise so quickly, what were the lessons learnt and how they adapted to ever changing customer expectations.

Connect with Lisa on LinkedIn.

Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

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A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

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