In this podcast episode, Dr. Jonathan H. Westover talks with Thomas Gelmi about fostering a resilient environment within the workplace.For more than two decades, Thomas Gelmi (https://www.linkedin.com/in/thomasgelmi/) has been an executive coach, facilitator, member of the Forbes Coaches Council, and sparring partner supporting leaders and teams in their development at various levels and in numerous industries. He focuses on developing personal and interpersonal competence in leadership, teamwork, and customer relations. For his practice, he draws on an extraordinary biography with exciting milestones. Besides his many years of professional experience in various management positions, he spent seven years with Swissair, the former Swiss national airline. In the worldwide leadership and training of cabin crew, and in contact with international customers at 30,000 feet, he experienced first-hand how important a high level of personal and interpersonal competence is for effective human interaction. Additionally, he has been a team leader and trained caregiver in accidents and other extreme situations for many years. Thomas is a bestselling author of several books, among them BREAKTHROUGH, What Cabin Crew can teach you about Leadership, Teamwork and Customer Contact, and THE COACHING CODE, Practical tips for cracking the code and building a successful Coaching Business. Based in Switzerland, with a home near Zurich, Thomas works with leaders all across Europe and regularly in North America, Africa, Asia, and Australia. His clients include global corporations as well as SMEs and private individuals.Check out all of the podcasts in the HCI Podcast Network!