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The Portal - Moving Beyond RACI in ITIL V3

The Portal - Moving Beyond RACI in ITIL V3

Released Friday, 25th September 2009
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The Portal - Moving Beyond RACI in ITIL V3

The Portal - Moving Beyond RACI in ITIL V3

The Portal - Moving Beyond RACI in ITIL V3

The Portal - Moving Beyond RACI in ITIL V3

Friday, 25th September 2009
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While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

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From The Podcast

In this episode we hear from David Mainville with a introduction to this podcast series. Sarah Wilbore takes a look at ITSM projects during tough economic times. John Magill takes a look at new a new trend in IT Service Management tools - Software AS A Service. The podcast wraps up with a look at upcoming events at CP.

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