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In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety.

You'll learn:

• The full story behind the incident—and how we handled it.
• What current research and healthcare standards say about de-escalation.
• How to recognize when a patient crosses the line.
• How to professionally and directly address inappropriate behavior as a clinic owner.
• A simple outline for training your team on how to de-escalate situations with confidence.
• Why it’s your responsibility to create a safe environment for your staff—and how that makes your practice stronger.

If you're a healthcare leader, this episode is for you.

🔗 Resources Mentioned:

• Crisis Prevention Institute (CPI) – De-escalation Strategies
   https://www.crisisprevention.com/Blog/De-escalation-Tips
• CDC NIOSH – Workplace Violence in Healthcare
   https://www.cdc.gov/niosh/topics/violence/
• The Joint Commission – Deescalation in Health Care
   https://www.jointcommission.org/resources/news-and-multimedia/newsletters/newsletters/quick-safety/quick-safety-47-deescalation-in-health-care/

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