From the conversation, please find links to the following content:

• Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021
• West Monroe's Quarterly Executive Poll - 2021 Q1
• West Monroe POV: The promise of agile, multidisciplinary teams is real

We would love to hear your thoughts on your own trends or predictions for 2021, or how your organization is positioning itself to thrive this year. Email us at thisiscx@westmonroe.com or message us via social:

• Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/
• Mazen Ghalayini: @MazenGhalayini, https://www.linkedin.com/in/mazenghalayini/

If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.