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From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030

From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030

Released Thursday, 14th August 2025
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From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030

From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030

From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030

From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030

Thursday, 14th August 2025
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Maeve Kneafsey talks to Marianne Cassidy (DPER) about Ireland’s Digital Public Service Plan to 2030.

  • Life-event lens: births, social housing, driving, becoming a student
  • Governance: hybrid model for cross-department ownership
  • Design process: user research, journey mapping, Target Operating Models
  • Impact: cutting 40+ steps from the birth journey
  • Tech: “skin-over-legacy” for seamless front-end experience
  • Inclusion: designing for amplified needs via Nimbus Centre partnerships

Hosted on Acast. See acast.com/privacy for more information.

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Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that.www.digitalgovawards.com  Hosted on Acast. See acast.com/privacy for more information.

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