The Value of a Service “North Star” & Creating the Strategy to Achieve It

Released Wednesday, 30th July 2025

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The Value of a Service “North Star” & Creating the Strategy to Achieve It

Wednesday, 30th July 2025

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In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Clinten van der MerweSVP, Head of Service at TOMRA Recycling, to explore how to create and execute an ambitious service North Star. Learn how to develop a compelling vision that drives cross-functional collaboration and discover the strategic steps TOMRA is taking to achieve their goal of 100% remote service by 2035.

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The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

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