Web Chat Widgets by Web Chat Widgets For Agents | Podchaser

Episode from the podcastWeb Chat Widgets For Agents

Web Chat Widgets

Released Monday, 1st November 2021

Good episode? Give it some love!

Web Chat Widgets

Web Chat Widgets

Monday, 1st November 2021

Good episode? Give it some love!

Rate Episode

List

Podchaser Pro

Rate

List

Get this podcast via API

From The Podcast

A web chat is basically a computer system which enables users to chat in real time via easily available internet connections. It's a sort of Internet instant chat (IRC) characterized by its ease and availability to users who don't want to take the extra time to set up and learn how to use specialized chat software. It can be used with any popular IRC client, and is an extremely popular method for chatting with people outside your network, as well as friends and family. Unlike ordinary instant messaging services, which usually require a server and a browser, web chat services run on a web server, from which they can be accessed from any internet-connected computer. Websites like Shagle are very easy to organize, and can include anything from small casual discussions to larger multi-user battles. There are two major advantages to using web based chat systems. The first is that you are always able to participate in real-time translation without having to stop what you're doing to gain a translation. This is useful if you need a document translated into a different language or want to send a document to someone whose language is not your own. Web chats make it possible to work in multiple languages simultaneously. Another advantage is that it's easy to have access to customer support services while you chat. In case of any problems or difficulties with your web-chat system, customers can get in touch with customer support services within moments using a variety of communication tools. Most common of these tools are voice chat and screen sharing. Voice chat is used with headsets, either with the headsets attached to your computers or separate headsets that plug into your computers. If your clients have microphones attached to their computers, this makes it very easy for them to receive your voice through their headsets and then to converse back to you using the same methods as they would if they were speaking directly to you. Screen sharing makes it possible for one customer to have an image of your site on their computer screen and thus be able to view your site from another part of the world. One of the best web chat best practices is to always offer extra security to your clients. Your clients should always be able to chat online using a secure connection. You should make sure that your web-chat software comes with some type of security mechanism. Encryption or virtual private networks (VPNs) are both good options. This way, even in the event that the person you are chatting with does not have a secure connection, they will be able to read text and chat with you in a private manner. Another one of the best practices is to make sure that your customer service program encourages direct feedback. Good customer service programs encourage their members to offer their opinions on different topics and chat sessions. This also encourages you to provide your customers with answers to their questions. It should also give them the option to leave a message if they want. This will keep you and your team very motivated and will make sure that your customers remain satisfied with your service. Hosted on Acast. See acast.com/privacy for more information.

Join Podchaser to...

Rate podcasts and episodes
Follow podcasts and creators
Create podcast and episode lists
& much more

Do you host or manage this podcast?
Claim and edit this page to your liking.

,

Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More