Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential.

Episode 154.

In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this!

Key Takeaways:

Bet on yourself and take bold chances

Build real language and communication skills

Stay humble but persistent in your journey

Create a company culture that truly supports growth

Old-school wisdom still works in business today

Chapters:

00:02 Introduction & Richard Blank’s Background

00:34 Early love of Spanish and cultural lessons

01:07 College years and first jobs

01:32 Moving to Costa Rica & starting out

03:05 Breaking free of expectations

04:11 Staying true to yourself and long-term goals

05:17 Daily wins and learning

05:53 Telemarketing industry insights

09:11 How Richard built his business step by step

11:53 Separating from the competition

13:01 The real art of communication

16:04 Handling voicemails & warm leads

18:31 Making speech an art and career builder

19:22 Coaching young talent for real-life growth

20:43 Training with TV & film inspirations

21:41 Celebrating people growth and culture

23:45 The power of fun at work: pinball & team play

27:29 New generations & social shifts

28:17 Building company culture that lasts

28:51 Episode wrap-up & ways to connect with Richard

29:08 Final advice: gratitude, humility, and living fully

32:33 Farewell

https://youtu.be/1pWqCiZCe7I

https://youtu.be/uIuEM64Ya4Q

https://youtu.be/8EtiwcEz-os

https://youtu.be/20AlQdmvcD8

https://youtu.be/WZxJZRu9VRM

Richard Blank hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Jon Emery, Lifes Ch

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