Chris Martell from GSES explains why half of the solar systems they check have issues — and 15% aren’t working at all. He reveals common hidden faults, why standard monitoring often misses them, and how GSES’s Diagno tool helps asset owners detect problems early and protect returns.

Key topics: 
0:00 Intro – GSES’s work with NSW Government and 700 solar assets
2:02 GSES history, training, and founder recognition
6:04 Consulting and renewable procurement projects
9:20 Why O&M is undervalued in the industry
10:34 The “maintenance-free” solar myth
16:10 Common faults in inspections
17:22 50% have issues, 15% serious faults
23:20 How Diagno turns data into natural language alerts
26:44 Council case study – multiple platforms, hidden failures
31:26 “Get Fixed” feature for contractor quotes
34:02 Race 2030 fire risk detection upgrades
40:10 Cost benefits of proactive fault detection
48:42 The financial impact of undetected faults
57:35 Remote inspection capabilities
1:08:44 Final advice for solar owners and managers

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