Automation, especially when tied to transformative technologies like AI and machine learning, can definitely be pretty cool. Intelligent assistants, Automation is already changing our everyday lives, from intelligent assistants to smart homes and cars. Given these trends, one shouldn’t be surprised that on the front lines of technology, solutions to automate business processes are providing similar agility and proactive capabilities for meeting an organization’s needs. But businesses aren’t adopting digital business automation just because it’s cool. This technology is proving to be vital for organizations looking to solve problems and become more innovative and competitive. This is especially true in areas such as customer experience, where effective automation can improve customer outcomes, increase operational efficiency and make staff more effective and productive. In this podcast we’ll look at some of the key benefits of business automation and analyze how businesses are using it to transform their business and execute effectively.